Refund & Returns Policy

We want you to be happy with your purchase. If you change your mind about an online order, or if your order arrives faulty, damaged or incorrect, please contact us and we will assist you in accordance with your statutory rights.

Cancelling an Online Order

If you purchase goods from us online, you generally have the right to cancel your order without giving a reason.

You have 14 days from the day after you receive your goods to tell us that you wish to cancel your order.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods to us.

To cancel your order, please contact us through our Contact Us page and provide your order number and details of the items you wish to return.

Condition of Returned Fragrances

Customers are entitled to handle goods to the extent necessary to establish their nature, characteristics and functionality, in the same way they would reasonably be able to inspect them in a shop.

However, if goods are handled beyond what is reasonably necessary and their value is reduced as a result, we may be entitled to make a deduction from the refund to reflect that reduction in value.

Certain sealed goods may be excluded from cancellation rights once they have been unsealed where the goods are not suitable for return for health protection or hygiene reasons.

Where this applies to a fragrance product, the relevant sealed packaging must remain intact for the cancellation right to apply.

This does not affect your statutory rights in relation to goods that are faulty, damaged, incorrectly supplied or not as described.

Returning Your Order

Once you have notified us that you wish to cancel, please return the goods within 14 days.

Please package the goods securely so that they are protected during transit.

For change-of-mind returns, the cost of returning the goods is normally the customer's responsibility, unless we have agreed otherwise or the return is required because the goods are faulty, damaged, incorrect or not as described.

Refunds

Once we receive the returned goods, or you provide evidence that you have returned them, we will process your refund in accordance with applicable consumer law.

Where you exercise your statutory cancellation right, we will refund:

• The price paid for the returned goods; and
• The cost of our standard delivery service.

If you selected a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option that we offered.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.

We will normally issue the refund within 14 days of receiving the returned goods or receiving evidence that they have been returned, whichever occurs first.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or is not the item you ordered, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs of the item and packaging so that we can investigate the issue.

Your statutory rights are not affected by the time limits or conditions for change-of-mind returns described above.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015.

Return Costs for Faulty or Incorrect Items

Where an item is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, we will cover reasonable return costs where required by law.

Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you have under UK consumer law.

Where applicable, your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 continue to apply.

If you have any questions about returning an order, please contact us through our Contact Us page and include your order number.