Terms & Conditions

These Terms of Service govern your use of the Privee Fragrances website and your purchase of products from us.

Please read these Terms carefully before placing an order. By using our website or placing an order, you agree to these Terms. These Terms do not affect your statutory rights as a consumer.

1. About Us

This website is operated by:

Privee Fragrances
Email: contact@priveefragrances.com

If you have any questions about an order, product, delivery or return, please contact us using the details above or through our Contact Us page.

2. Products

We sell fragrances and related products through our website.

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, availability and other information displayed on our website are accurate and up to date.

Colours and appearance may vary slightly depending on your device or screen.

Where a product description refers to fragrance notes, scent profiles, performance or comparisons with another fragrance, these descriptions are provided for informational purposes and should not be understood as a guarantee of a particular experience, longevity or performance.

Where a product is described as having a fragrance profile or scent that is similar to or inspired by another fragrance, the product will be clearly identified by its actual manufacturer and brand. Such descriptions do not imply that the product is manufactured, endorsed, sponsored by or affiliated with another brand unless we expressly state otherwise.

3. Product Authenticity and Branding

We accurately identify the manufacturer and brand of the products we sell.

We do not represent ourselves as being an authorised representative, agent, partner or affiliate of a fragrance manufacturer or brand unless we are authorised to make that representation.

Brand names, trademarks, product names and logos remain the property of their respective owners.

Nothing on our website is intended to imply an association, endorsement or affiliation with another brand where no such relationship exists.

4. Product Availability

Products are subject to availability.

We may display products that are temporarily out of stock. Where a product is unavailable, this should be indicated on the relevant product page.

If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, offer a suitable resolution, including a refund.

5. Prices

All prices displayed on our website are in British pounds sterling (GBP) unless stated otherwise.

The price payable for a product is the price displayed at the time you place your order, subject to any obvious pricing error.

Where a product is shown with a previous or comparison price, we will take reasonable steps to ensure that the reference price is genuine and presented accurately.

Delivery charges, where applicable, will be clearly displayed before you complete your purchase.

6. Promotions and Discounts

From time to time, we may offer promotional prices, discount codes, bundles or other promotions.

Each promotion may have specific terms, including an expiry date, eligible products, minimum spend or other conditions. These conditions will be displayed with the relevant promotion.

Promotions cannot be exchanged for cash unless expressly stated otherwise.

We reserve the right to correct obvious errors in promotional pricing or promotional terms.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation acknowledging that we have received your order.

A contract for the sale of the products is formed when we accept your order and confirm that the products have been dispatched, unless we notify you otherwise.

We may decline or cancel an order where:

• A product is unavailable;
• There is an obvious pricing or product-information error;
• We reasonably suspect fraudulent or unauthorised activity;
• We are unable to obtain payment; or
• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

8. Payment

Payment must be made using one of the payment methods offered at checkout.

You confirm that you are authorised to use the payment method provided.

We do not store full payment card details where payment is processed by a third-party payment provider.

9. Delivery

We currently deliver to UK mainland / United Kingdom

Delivery charges and estimated delivery times are displayed during checkout and/or in our Shipping Policy.

Orders are normally processed within 2-4 working days.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays or other unforeseen events.

If your order is significantly delayed or cannot be delivered, please contact us and we will assist you.

For full information about delivery charges, estimated delivery times, tracking and delayed or missing orders, please see our Shipping Policy.

10. Delivery Address

You are responsible for providing an accurate delivery address and contact information when placing an order.

If you realise that you have provided an incorrect address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

11. Cancelling an Online Order

If you are a consumer purchasing goods online, you generally have a statutory right to cancel your order without giving a reason.

You normally have 14 days from the day after you receive the goods to notify us that you wish to cancel.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

For full details of how to cancel, return products and receive a refund, please see our Refund & Returns Policy.

Nothing in these Terms limits or removes your statutory cancellation rights.

12. Returns and Refunds

Our Refund & Returns Policy explains:

• How to request a cancellation or return;
• The applicable cancellation periods;
• How products should be returned;
• Who is responsible for return postage;
• How refunds are processed;
• What happens if a product is faulty, damaged or incorrectly supplied; and
• Any applicable exceptions to cancellation rights.

Our Refund & Returns Policy forms part of these Terms.

Nothing in our Refund & Returns Policy or these Terms affects your statutory rights.

13. Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, incorrectly supplied or does not conform to the contract, please contact us as soon as possible.

Depending on the circumstances, you may have rights to a repair, replacement, price reduction or refund under applicable consumer law.

We will not ask you to give up or waive any statutory rights.

14. Fragrance Products and Product Handling

Customers should follow any instructions or warnings supplied with a fragrance product.

Fragrances should be stored and used in accordance with the manufacturer's instructions.

Fragrances are generally intended for external use only unless the manufacturer's instructions state otherwise.

Avoid contact with eyes and follow any warnings displayed on the product packaging.

If you have known allergies or sensitivities, please check the product ingredients and manufacturer's information before use.

If you have a medical concern about using a fragrance product, seek appropriate professional advice.

15. Website Content

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, we do not guarantee that every page, description, image, price or piece of information will always be free from errors.

If we discover an obvious error, we may correct it.

Nothing in this section limits your statutory rights.

16. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, website design and original photographs, is owned by or licensed to Privee Fragrances.

You may access and use the website for your personal, non-commercial use.

You must not reproduce, copy, distribute, modify or commercially exploit our original website content without our prior written permission.

Third-party trademarks, brand names, logos and product imagery remain the property of their respective owners.

17. Website Use

You agree not to use our website:

• For any unlawful purpose;
• To attempt to gain unauthorised access to our systems;
• To interfere with the operation or security of the website;
• To introduce malicious software or harmful code; or
• In a way that could damage, disable or impair the website.

We may restrict or suspend access where reasonably necessary to protect our website, customers or business.

18. Third-Party Services

Our website may use third-party services such as payment providers, delivery providers, analytics services and other technology providers.

Those services may have their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control, except where required by law.

19. Privacy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, store and protect personal information and how you can exercise your privacy rights.

Please read our Privacy Policy before using our website or placing an order.

20. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of statutory consumer rights;
• Any liability that cannot legally be excluded or limited.

Subject to the above, we will only be responsible for losses that are reasonably foreseeable as a result of our breach of these Terms or our failure to exercise reasonable care and skill.

These Terms do not affect any rights you have under applicable consumer protection legislation.

21. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include, for example:

• Natural disasters;
• Severe weather;
• Fire;
• Flood;
• Industrial disputes;
• Significant courier disruption;
• Government action;
• Internet or telecommunications failures; or
• Other events that could not reasonably have been prevented or anticipated.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

This section does not affect your statutory rights.

22. Changes to These Terms

We may update these Terms from time to time.

The version applicable to your order will be the version in force when you place your order, unless a change is required by law.

The latest version will always be available on our website.

23. Complaints

If you have a complaint about a product, order or service, please contact us first so that we can try to resolve the issue.

Please provide your order number and a clear description of the issue where possible.

We aim to respond to customer complaints as quickly as reasonably possible.

24. Governing Law

These Terms are governed by the laws of England and Wales, except where mandatory consumer-protection laws in your country of residence provide otherwise.

If you are a consumer, you will retain any mandatory rights and protections that apply to you under applicable consumer law.

25. Contact Us

If you have any questions about these Terms, an order or our services, please contact:

Price Fragrances

Email: contact@priveefragrances.com

You can also contact us through the Contact Us page on our website.

Privee Fragrances
https://priveefragrances.com/pages/contact