Shipping policy

Privacy Policy

Effective Date: 22 July 2026

1. Who We Are

Privee Fragrances ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

Business Address:

Privee Fragrances
510 Coventry Road
Birmingham
B10 0UN
United Kingdom

2. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order history

  • Payment details (processed securely by our payment providers—we do not store your full card details)

  • IP address

  • Browser and device information

  • Cookies and website usage data

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Process secure online payments

  • Respond to customer enquiries

  • Provide customer support

  • Prevent fraud and protect our business

  • Improve our website and customer experience

  • Comply with legal and tax obligations

4. Payment Information

We accept online payments using secure payment providers. Payment information is encrypted and processed securely. We do not store your debit or credit card details on our servers.

5. Shipping

We currently ship orders within the United Kingdom only.

Your name, address, and contact details may be shared with our delivery partners solely for the purpose of delivering your order.

6. Cookies

Our website uses cookies to:

  • Keep your shopping basket working correctly

  • Remember your preferences

  • Improve website performance

  • Analyse website traffic

  • Enhance your shopping experience

You can manage or disable cookies through your browser settings.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information only with trusted third parties such as:

  • Payment processors

  • Delivery companies

  • Website hosting providers

  • Analytics providers

  • Government authorities where legally required

8. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

9. Data Retention

We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data where applicable

  • Object to certain types of processing

  • Restrict processing in certain circumstances

  • Request a copy of your personal data

  • Withdraw consent where processing is based on consent

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Children's Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at:

Privee Fragrances

510 Coventry Road

Birmingham

B10 0UN

United Kingdom

If you are unhappy with how your personal data has been handled, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).