Shipping Policy

At Privee Fragrances, we aim to dispatch all orders promptly and provide reliable delivery across the UK.

Order Processing

Orders are normally processed and dispatched within 1–2 working days.

Orders placed on weekends or UK public holidays will be processed on the next working day.

During busy periods, promotions or seasonal periods, dispatch may take slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

UK Delivery

We currently deliver to addresses within the United Kingdom.

Standard Delivery: £2.99
Estimated delivery time: 2-4 days

Free Delivery: Orders over £100 qualify for free standard delivery.

Delivery times are estimates and are not guaranteed. Once an order has been dispatched, delivery times are dependent on the courier.

Tracking

Where tracking is available, tracking information will be provided to the email address or mobile number supplied with the order.

Please ensure that your delivery address and contact details are correct before completing your purchase.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at priveefragrances@gmail.com and provide your order number.

We will investigate the delivery with the relevant courier and assist you with the next steps.

Incorrect or Damaged Orders

If you receive an incorrect or damaged item, please contact us as soon as possible with your order number and photographs where appropriate.

We will investigate the issue and arrange an appropriate resolution in accordance with your statutory rights.

Delivery Address

Customers are responsible for providing an accurate delivery address at checkout. If an order cannot be delivered because an incorrect address was provided, please contact us as soon as possible.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at: contact@priveefragrances.com

If you are unhappy with how your personal data has been handled, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).